Tech Support

myHeartland

If you are experiencing difficulty using my.heartland.edu, please complete the following form. We will attempt to respond to your inquiry by the end of the next business day. If you prefer, you may call (309) 268-8380 to report your problem.

Reminder: To perform routine maintenance my.heartland.edu is NOT be available each Saturday between 6:00 am and 8:00 am on Saturday mornings. Please do not submit a technical support request during this time.

Blackboard

Remember to complete the Blackboard 100: Orientation and Support course prior to working in Blackboard. As noted in this course, most Blackboard issues are resolved by clearing the cookies from your browser and using the latest version of Firefox as your browser.

This Online Form is to be used when you still experience technical issues using Blackboard after completing the Blackboard 100: Orientation and Support course. We are here to offer technical help with your Blackboard problems. If you have any questions about your assignments, please contact your instructor directly.

Reminder: To perform routine maintenance Blackboard courses will NOT be available each Friday from midnight until 8 a.m. on Saturday mornings. Please do not submit a technical support request during this time.